Talk to your ISP to make sure you’re getting the speeds and reliability that you’re paying for.

If they change a lot with each test you run, that means that your connection isn’t as reliable as it could be.

Run a few tests to see what your averages are.

It will show you your Ping, Jitter, and Packet loss when you look at your test results.

Speedtest gets your ping as well as your download and upload speeds so you can get an idea of how consistent your connection is.

Get the Speedtest app for Windows 10 or Mac, or install the app on your mobile device.

You can get an overview of how fast and stable your connection is by running a speed test.

You should play with a wired broadband connection if you can.

Mobile and satellite connections are also less stable than broadband, and they tend to be more unreliable.

Fast and unstable connections can cause as many problems as slow, steady ones.

The speed of your internet connection is no guarantee that it’s stable.

Switching your wireless channel can be like putting noise-cancelling headphones on your connection, making it less “noisy” and clearer.Ĭontact your Internet Service Provider (ISP) for help finding and switching to a less busy wireless channel. It makes it that much harder for you to hear whatever you’re listening to. Imagine that everyone in apartments and houses near you is blasting different music or watching TV at high volume. Changing your wireless channel can limit that and make your wireless connection more stable. If you live in a highly-populated area, like an apartment complex, there can be a lot of interference from other nearby networks. Put it out in the open with the antenna (if there is one) pointed in the direction of your device and see if you get a stronger signal from it. If your router is blocked by something, like under your bed or hidden in a cabinet, it’s that much harder for the connection to make its way to your device. Walls and large objects can interfere, and so can other electronics (like microwaves) since they transmit their own signals. The further away from it you are, the more likely it is that it won’t connect as well.ĭepending on the location of your router, it might be harder to pick up its signal. Try to move your device as close to your router as possible. If you're playing using Wi-Fi, try hardwiring your device to your router. Hardwired connections can be much more reliable than wireless ones. If you’re looking for help with your connection on a mobile device, you’ll find that here:īefore you follow these steps, try some of our basic connection troubleshooting first. This info will help players on Mac, PC, PlayStation, and Xbox. If you can’t connect online or keep getting disconnected from our servers, try these tips to improve your connection.

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